Get rid of the repetitive responses! Let the virtual operator do the repetitive work for you!
The effective implementation of online communication poses an increasing challenge to organizations
The effective implementation of online communication poses an increasing challenge to organizations. As a result of the digital revolution, it is necessary to keep in touch with customers and partners on more and more online channels, the implementation of which is only possible with the involvement of significant additional resources. The capacity of online customer services is finite, increasing the capacity is both time- and cost-consuming. The solution to this problem is PerfectChat, which is an online communication system equipped with second-generation hybrid chat technology and which, thanks to its special features, can be put into operation quickly.
The PerfectChat system combines Chatbot, Clickbot, HybridChat and Aided Livechat features in a unique way
1. generation hybrid chat
The chatbot is not capable of continuous cooperation with the online operator
2. generation hybrid chat
The PerfectChat system is capable of using the above modules alone or in combination in a way that best suits the needs of our customers, so we are available by creating a complete automatic online communication system.
The PerfectChat system solves the fully automatic answering of Frequently Asked Questions (FAQs) and the self-learning of the answers to such questions, so it can be set up in a few days even after little training.
Automate your online communication
with the collaborative PerfectChat!
Reach up to 58% automation
and up to 79% increase
- No investment required, cloud-based service
- An automatic online communication system that can be easily integrated into any website
- Second generation hybrid-chat technology (combines Chatbot, Clickbot, Hybridchat and Aided Livechat features)
- Can be integrated with common online chat systems (e.g. Messenger, Viber, WhatsApp)
- Full artificial intelligence support
- Self-learning engine
It is capable of self-learning situation specific answers during operation
- Virtual operator technology
The virtual operator is able to answer customers’ questions without human intervention
- Automatic hints
The system generates answer tips for the online customer service operators
- Hybrid operation
If the virtual operators are not able to answer by themselves, the live operators can answer
- Proactive greetings
The virtual operators can initiate a conversation with website visitors
- Mobile app
Enables you to communicate with your online visitors anytime anywhere
- Can be integrated with external databases for communicating company- and customer-specific information
- Customer satisfaction measurement
- Customizable statistics
The virtual operator quickly answers all repetitive questions, human operators only have to deal with the more valuable questions.
Nowadays, human resources are expensive, but not irreplaceable! Save money by utilizing the built-in virtual operator.
PerfectChat constantly works for you and builds your knowledge base and adapts to changing circumstances.
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