AI & COMMUNICATION
PerfectChat
Bring Chatbot, Clickbot, HybridChat and Aided Livechat together in one online communication system.
PerfectChat · EKC01 — Overview
Customers now expect answers on every channel, but online support capacity is finite and scaling it costs time and money.
An online communication system built on second-generation hybrid chat technology. Your virtual operator answers routine questions, learns from every conversation and hands over to a colleague when needed.
Live in daysCloud-basedNo investmentAny website
I'm interested02 — How it works
Use them alone or in combination to match the way your customers talk to you.
Fully automatic free-text conversations without human intervention.
Button-driven conversations that follow a predefined scheme.
The chatbot and your online customer service team work on the same conversation.
Learns from every chat and suggests answers to your operators.
1st generation hybrid chat
The chatbot cannot cooperate continuously with the online operator.
2nd generation hybrid chat · PerfectChat
Bot and operator collaborate on every conversation.
PerfectChat answers frequently asked questions automatically and learns new answers as it works, so it can go live after only a few days of training.
03 — Features
Cloud-based, no investmentEmbeds in any websiteSecond-generation hybrid chatFull AI support
Learns situation-specific answers during operation.
Answers customers’ questions without human intervention.
Suggests replies to your customer service operators.
Live operators step in when the virtual operator cannot answer.
Virtual operators can open the conversation with visitors.
Talk to your online visitors anytime, anywhere.
Messenger, Viber, WhatsApp and your own databases.
Customer satisfaction measurement and customisable statistics.
04 — Benefits
Repetitive answers are handled for you.
Routine questions are answered instantly; your team handles the valuable ones.
Human resources are expensive. The built-in virtual operator is not.
PerfectChat keeps building your knowledge base and adjusts to changing circumstances.
Want a demo or a quote? Leave your details and we will be happy to get in touch.
